Deliveries information

Terms of delivery (valid throughout Switzerland):

  • We do not ship overseas.
  • Franco from Chf. 500.- purchase (Shipping 3 to 5 working days), otherwise Chf. 17.- each 12 bottles.
  • Express delivery possible at an additional cost. (Contact us for more informations)

Shipping by our postal partner: Vinolog delivered against signature, the expected delivery time is 3 to 5 working days after the shipment of your order.
We may also have to deal with a carrier for bulk orders.

During the holiday season (from December 15 to January 6) we cannot commit to a delivery time which depends on the services of the Post Office.

  • Withdrawal from the Acacias store: you will receive a confirmation email when your order is ready (a minimum of 48 working hours is expected).
  • Withdrawal from the Lausanne store: you will receive a confirmation email when your order will be delivered in Lausanne, generally the following week, Wednesdays or Thursdays.

Depending on the planned deliveries, it is possible that your order will be deposited with you by our delivery man.. In this case, we will contact you by phone to ensure your presence.

Order confirmation:

The sale is concluded once the customer has validated their shopping cart and a confirmation has been sent to them by email.

Validity:

Le Passeur de Vin SA reserves the right to change prices, assortment and conditions of sale without notice.
Defective bottles Corked or defective wines will not be replaced.

Damaged package:

All items must be checked upon receipt of the merchandise. In the event of any damage, please notify us in writing within 8 days. After this period, we consider the delivery to be compliant. We invite you to directly refuse a package that appears damaged by the post office.